Expertise
Leading digital change for millions
I help teams deliver better public-facing digital services that is faster, simpler, and grounded in real needs. My work supports millions of people each year, guiding efforts from vision to delivery with measurable, human-centered results.
Digital Strategy
I align technology with mission goals. From modernizing SSA.gov to launching AI pilots and governance structures, I connect big-picture goals with day-to-day implementation.
Human-Centered Design
I lead teams to deliver accessible, consistent, user-friendly design. I’ve built design systems at IRS and Code for America that improved usability and saved time across teams.
Product Leadership
I deliver results at scale. Whether launching GetCTC in months or redesigning SSA.gov for 280M visitors, I guide products from vision to impact using research and data.
Exploring innovation and expertise
Discover the standout benefits of my work.
Team Leadership
I bring together design, content, and engineering to deliver work that matters. At SSA, I led efforts that raised satisfaction by 65%.
User Experience
I create accessible experiences. At IRS, I helped build one design system so teams could work faster and stay consistent.
Digital Product Strategy
I connect services and improve user paths to get better results. At SSA, I helped grow traffic to online self-service by 248%.
Content and Communication
I use plain language to help people get things done. On SSA.gov, this made common tasks 67% easier to find.
Data-Driven Decisions
I base decisions on real feedback. I use test, survey, and analyze data to improve services for everyone.
Enterprise Modernization
I manage modernization at scale. At SSA, I led $3M+ in IT projects with 24% cost savings and 99.9% uptime.
Career highlights
A few examples of how I’ve helped teams turn strategy into impact
SSA.gov redesign
Led a full redesign focused on plain language and user needs, increasing satisfaction by 65%. Winner of a Service to the Citizen Award.
AI strategy
Developed and funded a roadmap for automation, aligning future tech investments with mission outcomes.
IRS Design System
Consolidated 27 fragmented design systems into one, streamlining development and ensuring consistency across the agency.
GetCTC.org
Delivered $430M in benefits to underserved families through a streamlined, award-winning tax platform.
Let’s keep in touch!
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